:root{
  --navy:#0E1B2C; --navy-2:#16263C; --navy-3:#1F3350; --line:#2A3B53;
  --orange:#FF5A1F; --orange-deep:#B83A0B; --orange-soft:#FFF1EB;
  --ink:#0E1B2C; --muted:#5B6676; --soft:#C9D2DE; --mist:#F4F6F9; --border:#E3E7ED; --border-2:#CBD2DC;
  --green:#137A3E; --green-soft:#E6F4EC; --red:#B42318; --red-soft:#FDECEA; --blue:#1D4ED8; --blue-soft:#E8EEFC;
  --radius:14px; --shadow:0 10px 30px rgba(14,27,44,.08);
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font-family:'Archivo','Helvetica Neue',Helvetica,Arial,sans-serif;color:var(--ink);background:var(--mist);font-size:15px;line-height:1.45}
a{color:inherit}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:3px solid var(--orange);outline-offset:2px;border-radius:6px}
[hidden]{display:none!important}
.muted{color:var(--muted)} .small{font-size:13px} .nowrap{white-space:nowrap}
.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap} .grow{flex:1 1 auto;min-width:0} .stack{display:flex;flex-direction:column;gap:12px}
.spacer{flex:1}

/* shell */
.shell{display:flex;min-height:100vh}
.side{width:236px;flex:none;background:var(--navy);color:#DDE3EC;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;padding:20px 20px 18px;text-decoration:none;color:#fff}
.brand b{font-weight:900;font-style:italic;font-stretch:108%;letter-spacing:-.03em;font-size:20px}
.nav{display:flex;flex-direction:column;gap:2px;padding:8px 10px}
.nav a{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:10px;text-decoration:none;font-weight:600;color:#C9D2DE}
.nav a:hover{background:var(--navy-2);color:#fff}
.nav a.on{background:var(--navy-3);color:#fff}
.nav a.on svg{color:var(--orange)}
.nav svg{width:20px;height:20px;flex:none}
.nav .count{margin-left:auto;background:var(--orange);color:var(--navy);font-size:12px;font-weight:800;border-radius:999px;padding:1px 8px}
.side-foot{margin-top:auto;padding:16px 20px;border-top:1px solid var(--line);font-size:13px}
.side-foot b{display:block;color:#fff;font-size:14px}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:12px;padding:14px 28px;background:#fff;border-bottom:1px solid var(--border);position:sticky;top:0;z-index:5}
.topbar h1{font-size:22px;margin:0;font-weight:900;font-style:italic;letter-spacing:-.02em}
.view{padding:24px 28px 48px;flex:1;min-width:0}
.banner{margin:0 28px;margin-top:12px;padding:9px 14px;border-radius:12px;background:var(--orange-soft);color:#7A2606;font-size:14px}
.banner a{font-weight:700}

/* controls */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:10px 16px;font-weight:700;cursor:pointer;text-decoration:none;background:var(--navy);color:#fff;min-height:40px;white-space:nowrap}
.btn:hover{filter:brightness(1.12)}
.btn:disabled{opacity:.55;cursor:default}
.btn.primary{background:var(--orange);color:var(--navy)}
.btn.ghost{background:#fff;color:var(--ink);border:1.5px solid var(--border-2)}
.btn.ghost:hover{background:var(--mist);filter:none}
.btn.danger{background:var(--red);color:#fff}
.btn.sm{padding:6px 12px;min-height:32px;font-size:13px;border-radius:8px}
.btn svg{width:18px;height:18px}
label.f{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:14px}
label.f small{font-weight:400;color:var(--muted)}
input[type=text],input[type=email],input[type=password],input[type=tel],input[type=number],input[type=date],input[type=time],input[type=search],select,textarea{
  width:100%;border:1.5px solid var(--border-2);border-radius:10px;padding:9px 12px;background:#fff;min-height:40px}
textarea{resize:vertical;min-height:90px;line-height:1.5}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px rgba(255,90,31,.18)}
.check{display:inline-flex;align-items:center;gap:8px;font-weight:600;cursor:pointer}
.check input{width:18px;height:18px;accent-color:var(--orange)}
.select-sm{width:auto;min-height:36px;padding:6px 10px;font-weight:600}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px}

/* cards */
.card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:20px}
.card h2{margin:0 0 4px;font-size:18px}
.card h3{margin:0;font-size:16px}
.card-head{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.card-head p{margin:2px 0 0}
.cards{display:flex;flex-direction:column;gap:20px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px}
.kpi{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px}
.kpi small{display:block;color:var(--muted);font-weight:600;font-size:13px}
.kpi b{display:block;font-size:30px;font-weight:900;font-style:italic;letter-spacing:-.02em;margin-top:4px}
.kpi.alert b{color:var(--orange-deep)}
.bars{display:flex;align-items:flex-end;gap:4px;height:140px;padding-top:8px}
.bars i{flex:1;background:var(--navy);border-radius:4px 4px 0 0;min-height:2px;position:relative}
.bars i:hover{background:var(--orange)}
.bars-x{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-top:6px}
table.t{width:100%;border-collapse:collapse}
.t th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700;padding:8px 10px;border-bottom:1px solid var(--border)}
.t td{padding:12px 10px;border-bottom:1px solid var(--border);vertical-align:middle}
.t tr:last-child td{border-bottom:0}
.t tr.link{cursor:pointer} .t tr.link:hover td{background:var(--mist)}
.table-wrap{overflow-x:auto}
.dot{display:inline-block;width:10px;height:10px;border-radius:50%;flex:none}
.badge{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:700;padding:2px 9px;border-radius:999px;background:var(--mist);color:var(--muted);white-space:nowrap}
.badge.new{background:var(--blue-soft);color:var(--blue)}
.badge.engaged{background:#EEF1F5;color:var(--navy)}
.badge.booked{background:var(--green-soft);color:var(--green)}
.badge.handoff,.badge.attention{background:var(--orange-soft);color:var(--orange-deep)}
.badge.lost,.badge.opted_out,.badge.cancelled{background:var(--red-soft);color:var(--red)}
.badge.test{background:#F1ECFE;color:#5B21B6}
.badge.ai{background:var(--navy);color:#fff}
.empty{text-align:center;padding:48px 20px;color:var(--muted)}
.empty b{display:block;color:var(--ink);font-size:17px;margin-bottom:6px}
.checklist{display:flex;flex-direction:column;gap:10px;margin:0;padding:0;list-style:none}
.checklist li{display:flex;gap:10px;align-items:flex-start}
.checklist .ok{color:var(--green)} .checklist .no{color:var(--orange-deep)}
.code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:13px;background:var(--mist);border:1px solid var(--border);border-radius:8px;padding:8px 10px;word-break:break-all;flex:1;min-width:0}
.steps{margin:8px 0 0;padding-left:20px;display:flex;flex-direction:column;gap:6px}

/* inbox */
.main:has(.view.flush){height:100vh}
.inbox{display:grid;grid-template-columns:340px minmax(0,1fr) 300px;flex:1;min-height:0;background:#fff;margin-top:12px;border-top:1px solid var(--border)}
.inbox.no-side{grid-template-columns:340px minmax(0,1fr)}
.view.flush{padding:0;display:flex;flex-direction:column;min-height:0}
.convos{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0}
.convos-head{padding:14px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:10px}
.filters{display:flex;gap:6px;flex-wrap:wrap}
.filters button{border:1.5px solid var(--border-2);background:#fff;border-radius:999px;padding:4px 12px;font-size:13px;font-weight:700;cursor:pointer}
.filters button.on{background:var(--navy);border-color:var(--navy);color:#fff}
.convo-list{overflow-y:auto;flex:1}
.convo{display:block;padding:12px 14px;border-bottom:1px solid var(--border);text-decoration:none;cursor:pointer}
.convo:hover{background:var(--mist)}
.convo.on{background:#EEF2F8;box-shadow:inset 3px 0 0 var(--orange)}
.convo-top{display:flex;gap:8px;align-items:center}
.convo-top b{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.convo-top time{font-size:12px;color:var(--muted);flex:none}
.convo p{margin:4px 0 6px;font-size:14px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.convo .row{gap:6px}
.thread{display:flex;flex-direction:column;min-height:0;min-width:0}
.thread-head{padding:12px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.thread-head h2{margin:0;font-size:18px}
.msgs{flex:1;overflow-y:auto;padding:20px 18px;display:flex;flex-direction:column;gap:8px;background:#FBFCFD}
.bubble{max-width:72%;padding:9px 13px;border-radius:16px;white-space:pre-wrap;word-wrap:break-word}
.bubble.in{align-self:flex-start;background:#EEF1F5;border-bottom-left-radius:4px}
.bubble.out{align-self:flex-end;background:var(--navy);color:#fff;border-bottom-right-radius:4px}
.bubble.out.staff{background:#2C4A73}
.bubble.out.system{background:#4A5A70}
.meta{font-size:11px;color:var(--muted);margin-top:-4px}
.meta.in{align-self:flex-start} .meta.out{align-self:flex-end}
.meta .failed{color:var(--red);font-weight:700}
.note{align-self:center;font-size:12px;color:var(--muted);background:#fff;border:1px dashed var(--border-2);border-radius:999px;padding:3px 12px;text-align:center;max-width:90%}
.attention-bar{background:var(--orange-soft);color:#7A2606;padding:10px 18px;display:flex;gap:10px;align-items:center;font-size:14px;flex-wrap:wrap}
.composer{border-top:1px solid var(--border);padding:12px 14px;display:flex;flex-direction:column;gap:8px}
.composer form{display:flex;gap:8px;align-items:flex-end}
.composer textarea{min-height:44px;height:44px;max-height:160px}
.composer.sim{background:#F7F3FF}
.composer.sim small{color:#5B21B6;font-weight:600}
.details{border-left:1px solid var(--border);overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px}
.details h3{margin:0;font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.appt-item{border:1px solid var(--border);border-radius:10px;padding:10px 12px;display:flex;flex-direction:column;gap:6px}
.back-link{display:none}

/* calendar */
.cal-toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:14px}
.cal-toolbar h2{margin:0 8px;font-size:18px}
.week{background:#fff;border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}
.week-scroll{overflow:auto;max-height:calc(100vh - 220px)}
.week-grid{display:grid;grid-template-columns:56px repeat(7,minmax(110px,1fr));min-width:820px;position:relative}
.wk-head{position:sticky;top:0;z-index:3;background:#fff;border-bottom:1px solid var(--border);padding:8px 6px;text-align:center;font-size:13px;font-weight:700}
.wk-head.today{color:var(--orange-deep)}
.wk-head span{display:block;font-size:20px;font-weight:900}
.wk-hours{grid-column:1;grid-row:2;position:relative}
.wk-hour-label{height:48px;font-size:11px;color:var(--muted);text-align:right;padding-right:6px;transform:translateY(-7px)}
.wk-col{position:relative;border-left:1px solid var(--border);cursor:copy}
.wk-col.closed{background:repeating-linear-gradient(135deg,#FAFBFC,#FAFBFC 6px,#F3F5F8 6px,#F3F5F8 12px)}
.wk-slot{height:48px;border-bottom:1px solid #F0F2F5;position:relative;z-index:1}
.wk-open{position:absolute;left:0;right:0;background:#fff}
.ev{z-index:2;position:absolute;left:3px;right:3px;border-radius:8px;padding:4px 7px;font-size:12px;line-height:1.3;overflow:hidden;cursor:pointer;color:#fff;background:var(--navy);border-left:4px solid var(--orange);box-shadow:0 2px 6px rgba(14,27,44,.18)}
.ev b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ev.block{background:#8792A2;border-left-color:#5B6676}
.ev.done{opacity:.6}
.now-line{position:absolute;left:0;right:0;height:2px;background:var(--orange);z-index:3}
.agenda{display:flex;flex-direction:column;gap:10px}
.agenda-day h3{font-size:14px;margin:8px 0;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}
.agenda-item{display:flex;gap:14px;align-items:center;background:#fff;border:1px solid var(--border);border-radius:12px;padding:12px 14px;cursor:pointer}
.agenda-item:hover{border-color:var(--border-2)}
.agenda-item time{font-weight:800;min-width:76px}

/* hours editor */
.hours{display:flex;flex-direction:column;gap:8px}
.hours-row{display:grid;grid-template-columns:110px 1fr;gap:10px;align-items:center}
.hours-row .row{gap:8px}
.hours-row input[type=time]{width:130px}

/* modal */
.modal-back{position:fixed;inset:0;background:rgba(14,27,44,.5);display:flex;align-items:flex-start;justify-content:center;padding:6vh 16px;z-index:50;overflow-y:auto}
.modal{background:#fff;border-radius:18px;padding:24px;width:100%;max-width:520px;box-shadow:0 30px 80px rgba(0,0,0,.3);display:flex;flex-direction:column;gap:14px}
.modal h2{margin:0;font-size:20px}
.modal-actions{display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap;margin-top:6px}
.slot-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px;max-height:260px;overflow-y:auto}
.slot-grid button{border:1.5px solid var(--border-2);background:#fff;border-radius:10px;padding:8px;cursor:pointer;font-weight:600;font-size:13px}
.slot-grid button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:12px 18px;border-radius:12px;font-weight:600;z-index:60;box-shadow:0 10px 30px rgba(0,0,0,.3);max-width:calc(100% - 32px)}
.toast.err{background:var(--red)}

/* auth pages */
.auth{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--navy);padding:24px 16px}
.auth-box{background:#fff;border-radius:22px;padding:32px;width:100%;max-width:400px;display:flex;flex-direction:column;gap:16px}
.auth-box h1{margin:0;font-size:26px;font-weight:900;font-style:italic;letter-spacing:-.02em}
.auth-brand{display:flex;align-items:center;gap:10px;color:#fff;justify-content:center;margin-bottom:20px;text-decoration:none}
.auth-brand b{font-size:24px;font-weight:900;font-style:italic;letter-spacing:-.03em}
.err-text{color:var(--red);font-weight:600;font-size:14px;margin:0}

/* responsive */
.mobile-nav{display:none}
@media (max-width:1180px){
  .inbox{grid-template-columns:300px minmax(0,1fr)}
  .details{display:none}
  .inbox.show-details .details{display:flex;position:fixed;right:0;top:0;bottom:0;width:min(340px,100%);background:#fff;z-index:20;box-shadow:-10px 0 30px rgba(0,0,0,.15)}
}
@media (max-width:860px){
  .side{display:none}
  .mobile-nav{display:flex;position:fixed;bottom:0;left:0;right:0;background:var(--navy);z-index:30;justify-content:space-around;padding:6px 4px calc(6px + env(safe-area-inset-bottom))}
  .mobile-nav a{display:flex;flex-direction:column;align-items:center;gap:2px;color:#C9D2DE;text-decoration:none;font-size:11px;font-weight:600;padding:4px 8px;border-radius:8px;position:relative}
  .mobile-nav a.on{color:#fff} .mobile-nav a.on svg{color:var(--orange)}
  .mobile-nav svg{width:22px;height:22px}
  .mobile-nav .count{position:absolute;top:0;right:4px;background:var(--orange);color:var(--navy);font-size:10px;font-weight:800;border-radius:999px;padding:0 5px}
  .main{padding-bottom:64px}
  .topbar{padding:12px 16px}
  .view{padding:16px}
  .banner{margin:12px 16px 0}
  .inbox{grid-template-columns:1fr}
  .inbox .thread{display:none}
  .inbox.open .convos{display:none}
  .inbox.open .thread{display:flex}
  .back-link{display:inline-flex}
  .bubble{max-width:85%}
  .week-scroll{max-height:none}
  .hours-row{grid-template-columns:1fr}
}
@media (min-width:1181px){[data-act=show-details],[data-act=hide-details]{display:none}}
.banner.view-as{background:var(--navy);color:#fff;display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.banner.view-as .btn{background:var(--orange);color:var(--navy)}